Thank you for your patience on the recent Import, and all issues. We are having to Export to the supplier, prior to Importing the stock. That Export has been pushed to 2022 when warmer temperatures arise.
Our Broker has emailed stating this, as they are experiencing major delays. I can provide any screen shots showing this.
As for customers requesting refunds, I kindly have stated in ALL Import TOS Forms on the site, emails, messages, etc.-
"*ALL purchases are NON REFUNDABLE on Pre Orders.
In case of DOA, missing item, etc., replacement/s will be issued*
ONCE A PRE ORDER IS MADE, THAT TRANSACTION AMOUNT IS PAID OVERSEAS, TO RESERVE YOUR STOCK. ONCE IT IS RESERVED IN THEIR HANDS, IT IS NON REFUNDABLE VIA THEIR RULES!" This will be OUR LAST PRE IMPORT.
*ALL purchases are NON REFUNDABLE on Pre Orders. RSEAS, TO RESERVE YOUR STOCK. ONCE IT IS RESERVED IN THEIR HANDS, IT ISNON REFUNDABLE VIA THEIR RULE **FREEBIES ON EVERY ORDER OVER $75 or MORE, EXCLUDING SHIPPING.
ALL NEW ORDERS go out following day/week. See TOS for details. PROMO!! - "Spring Cleaning" SAVE 18% off all purchases. - HAS BEEN EXTENDED
NEW STOCK ADDED! NEW STOCK > NEW PRICES > NEW PROMO! CHECK OUT THE SNAKE SELECTION FOR SALE!!
USE PROMO "Spring Cleaning" - Save 18% !NOT applicable towards REPTILES/SNAKES!